Shipping & Returns

Shipping and returns

Shipping 

We ship with DHL to EU countries and United Kingdom*.

Shipping costs:

Orders up to 199,99EUR value - 20EUR is charged as shipping cost when placing order.

Orders from 200EUR value - Free shipping

*Customer is responsible for paying tax and customs.

 

Exchange

You have a right to exchange unworn and unwashed products with original tags for a different size, colour or style within 14 days of receiving the item(s).
To make an exchange, please visit our Return Portal to set up your exchange. 

Exchanges are free, and we will process your exchange order once the returned item(s) is on its way back to us. 

 

Returns 

You have a right to return unworn and unwashed products with original tags within 14 days of receiving the item(s). The return fee for a refund is 20 Euros. Please visit the Return Portal to initiate your return. 

Items that show signs of wear, wash or any damages will not be refunded but returned back to the customer.

Please note, that underwear garments are not accepted for returns for sanitary reasons.

 

Warranty/Faulty items

To file a warranty claim, please contact customerservice@wenorwegians.com.

 

Delivery failure

In case of failure of delivery to you after two attempts, we will refund the amount paid for the items to you as soon as we receive the order back but we reserve the right to charge the transportation costs to you (this will be deducted from the amount being refunded). In case free shipping was applied, 20 EUR will be deducted from the refunded amount.

 

If you have any questions or concerns, please contact us at  customerservice@wenorwegians.com at we will be happy to assist you.