Refund policy

Shipping and returns

Shipping 

We ship with DHL to EU countries and United Kingdom*.

Shipping costs:

Orders up to 199,99EUR value - 20EUR is charged as shipping cost when placing order.

Orders from 200EUR value - Free shipping

*Please note that minimum order value for orders from United Kingdom is 150EUR. Customer is responsible for paying tax and customs.

 

Exchange

You have a right to exchange unworn and unwashed products with original tags for a different size, colour or style within 14 days of receiving the item(s). Please send the item(s) to the return address (see bottom of the page) together with the return form and place a new order. Contact us on customerservice@wenorwegians.com to get a free shipping code before you place the new order.


Returns 

You have a right to return unworn and unwashed products with original tags within 14 days of receiving the item(s). Please send the item to the return address (see bottom of the page) together with the return form. We do not cover the shipping costs for returns and we do not refund the shipping costs of your order.

Once the items are received, we process the refund within 5 business days.

Items that show signs of wear, wash or any damages will not be refunded but returned back to the customer.

 

Please note, that underwear garments are not accepted for returns for hygienic reasons.

 

Reclamations

In case of reclamations, please contact customerservice@wenorwegians.com.


Delivery failure

In case of failure of delivery to you after two attempts, we will refund the amount paid for the items to you as soon as we receive the order back but we reserve the right to charge the transportation costs to you (this will be deducted from the amount being refunded). In case free shipping was applied, 20 EUR will be deducted from the refunded amount.


Return address and return form


Please use the following address and contact when returning the items:

We Norwegians C/O System Transport A/S

Port 3

Transportcenter Alle 19

7400 Herning

Denmark

Contact person: Soren Kristensen, Email:  customerservice@wenorwegians.com 

Please fill in and attach the following form with you order

 

wn-returns

In case of any questions or if you want us to provide you the return label and pick up by DHL*, please contact us at customerservice@wenorwegians.com

*The cost of the shipping of your return will be deducted from the amount of refund.